Question 1

1.  What materials are your t-shirts made from?

Accepted Answer

Our shirts are crafted from a 50/50 cotton–polyester blend, offering a soft feel, natural stretch, and breathable comfort for everyday wear. This blend ensures durability, shape retention, and long-lasting quality.

Question 2

2. How are your designs printed?

Accepted Answer

We use Direct-to-Garment (DTG) printing, a modern digital method that creates vibrant, full-color artwork directly into the fabric. This process produces a soft, durable print that won’t fade, peel, or crack.

If a specific garment requires Direct-to-Film (DTF) printing, this will be clearly noted in that product’s description.

Question 3

3. Do you offer bulk orders or custom printing?

Accepted Answer

At this time, we do not offer bulk, wholesale, or custom printing services.
 Each item is sold individually.
 As we grow, we may introduce additional options — stay tuned for updates!

Question 4

4. How long does shipping take?

Accepted Answer

Orders are processed within 2–3 business days.
 
Shipping times after processing typically are:
U.S. Orders: 5–7 business days
International Orders: Varies by location and customs processing

All orders are shipped via trusted carriers such as USPS or UPS.

Question 5

5. How much is shipping?

Accepted Answer

Shipping costs are calculated at checkout based on your address and chosen delivery method.

International orders may include additional fees such as:
Customs duties
Import taxes
Country-specific handling fees

These charges are the responsibility of the customer.

Question 6

6. What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days of receiving your order.

Return Requirements
Items must be unworn, unwashed, and in original packaging
Sale items are final sale and not eligible for return or refund
For damaged items, email photos to us for review
If you received the wrong item, we will provide instructions and a prepaid return label
International orders are not eligible for free return shipping

Question 7

7. Can I cancel or modify my order?

Accepted Answer

Yes. You may cancel or make changes within 24 hours of placing your order.
 After 24 hours, the order will enter processing and cannot be modified.

Question 8

8. What payment methods do you accept?

Accepted Answer

We offer a wide range of secure payment options:

Credit & Debit Cards
Visa
Mastercard
American Express
Discover
Digital Wallets
PayPal
Apple Pay
Google Pay
Additional Payment Methods
Venmo
Cash App Pay
Meta Pay
Major prepaid cards
All transactions are processed through secure, encrypted checkout systems.

Question 9

9. Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide.
 Delivery times and fees vary by region.
 Customs duties, VAT, and import taxes (if applicable) are the responsibility of the customer.

Question 10

10. How can I contact customer support?

Accepted Answer

We’re here to help!

Email: info@brownsken.com
Phone: (609) 851-3925
Hours: Monday – Friday, 9 AM – 5 PM EST

Frequently Askd Questions

1. What materials are your t-shirts made from?